We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.ย
To start a return, you can contact us at contact@zleek.com.au.ย
If your return is accepted, we'll provide you with a return shipping label along with instructions on how and where to send your package. Items sent back to us without prior request for return will not be accepted.
You can always contact us for any return questions at contact@zleek.com.au.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refunds
We will notify you once weโve received and inspected your return, and let you know if it was approved or not. If approved, youโll receive store credit within 2-3 business days.
If more than 15 business days have passed since weโve approved your return, please contact us at contact@zleek.com.au.